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DocsVolunteer Hub

Match volunteers with opportunities

Keep volunteer profiles and opportunities up to date, and use match scores to pair the right person with the right role.

GuideVolunteer HubAdminCoordinatorSupport worker

Purpose

The volunteer hub matches people who want to help with roles that need filling. This guide shows you how to keep volunteer profiles current, publish opportunities, and review the best matches.

Who this is for

This guide is for administrators, coordinators, and support workers who manage volunteers and their opportunities.

What you need

  • Access to the volunteer hub.
  • The volunteer's availability and interests.
  • Details of the roles that need filling.
  • The skills each role needs.

What you will do

  1. Add or update a volunteer profile.
  2. Create a volunteer opportunity.
  3. Review the match scores.
  4. Confirm the match.
  5. Mark the opportunity as filled.

Instructions

To add a volunteer profile:

  1. Open the volunteer hub.
  2. Select New volunteer profile.
  3. Select the person in the Person field.
  4. Add the days and times they are available in the Availability field.
  5. Record whether they have transport in the Transport available field.
  6. Select their region in the Region field.
  7. Select Save.

To create an opportunity:

  1. Open the volunteer hub.
  2. Select New opportunity.
  3. Enter a title for the role in the Title field.
  4. Write what the volunteer will do in the Description field.
  5. Add the skills needed in the Skills needed field.
  6. Set the Date and Location.
  7. Select the Organization the role is for.
  8. Select Save.

To match a volunteer:

  1. Open the opportunity.
  2. Select Matches to see volunteers ranked by match score.
  3. Review the top matches and their availability.
  4. Contact the volunteer to confirm interest.
  5. Select Confirm on the best match.

To close the role:

  1. Open the opportunity.
  2. Set Filled to on.
  3. Select Save.

What happens next

The matched volunteer appears on the opportunity. The opportunity shows as filled, so the hub stops suggesting it. The volunteer's profile keeps their history and availability for future roles.

Troubleshooting

Troubleshooting
ProblemWhat to do
No matches appearCheck that the opportunity has skills listed and that profiles include those skills.
A volunteer's availability changedOpen the profile, select Edit, and update the availability.
A volunteer cannot take the roleOpen the opportunity, select Matches, and choose the next best match.
The role is filled but still showingOpen the opportunity and set Filled to on.