Community OSDocs

Advocacy

User-facing documentation for Community OS: guides, concepts, references, and technical material.

By type

Guide

Concept

By domain

Advocacy

All docs

  • Manage an advocacy caseGuide

    An advocacy case supports a person who needs help with an issue, such as a complaint or a decision that affects them. This guide shows you how to open a case, keep it up to date, and record how it was resolved.

  • What is advocacy?Concept

    Advocacy is support for a person who needs help with an issue. It might be a complaint, a decision that affects them, or a service that has not worked. An advocacy case is the record of that support.